Claims Advocacy
A Champion for Your Cause
Navigating complex claims can be a daunting task. At Knightcorp, we specialise in working with clients, service providers, and insurers to turn complex claims into successful outcomes, ensuring your business’s operational continuity and resilience.
Expertise That Works
Must-Have Mastery
At Knightcorp, our claims advocacy isn’t just a service—it’s a specialty. Our team has the specialised expertise to deal with claims of every kind—across many industries—and champion your cause with dedication.
- Industry-Specific Claims Expertise: Deep knowledge of sector-specific risks, enabling tailored advocacy for numerous industries, including construction, transport, tech, manufacturing, and mining.
- Claim Preparation: Detailed documentation and analysis to maximise claim accuracy and minimise the risk of delays or disputes with insurers.
- Claims Dispute Resolution: Proficient in handling protracted claims, including disputes with insurers, to ensure the best possible outcome.
Step By Step – Claims Advocacy
Step OneNotification:
You or your representative contacts Knightcorp with key details about the incident or accident.
Step TwoEvidence gathering:
Knightcorp reviews the claim details with you and advises on the necessary documents for lodgement.
Step ThreeKnightcorp Site Visit
(For major or complex claims, Knightcorp may visit the site and involve specialists to gather key information and expert insights.)
Step FourProperty Damage
Knightcorp can help coordinate emergency response measures where required, ensuring the right support is in place from the outset.
Step Five Coverage review and lodgement:
Knightcorp reviews your policy and coverage, and identifies any extra benefits. Once documents are lodged with the insurer, you'll receive a claim number and guidance on next steps.
Step SixInsurer review:
The insurer evaluates the claim and determines liability.
Step SevenAdvocacy & support:
Knightcorp advocates for you, managing liability negotiations, appointing specialists, overseeing repairs, and guiding settlement discussions.
Step EightResolve the claim:
Knightcorp finalises and closes the claim once all aspects are complete.
Frequently Asked Questions
Demystifying Insurance
What exactly is claims advocacy?
Claims advocacy involves expert guidance and representation throughout the insurance claim process, working with insurers to ensure policyholders receive fair and timely settlements.
How can Knightcorp help with my claim?
Our service team provides end-to-end support, from claim preparation to negotiation with insurers, leveraging industry expertise to secure optimal outcomes for your business.
How does claims advocacy differ from the typical handling of claims?
Claims advocacy goes beyond processing claims—it involves expert preparatory guidance, representation of your position, settlement negotiation with insurers and/or third parties, and dispute resolution to ensure your claim is resolved fairly and efficiently.
What kinds of claims does Knightcorp help with?
We handle a broad range of claims, including property damage, liability, workers’ compensation, professional indemnity, fleet, cargo, and cyber insurance claims.
Can you manage international claims?
Yes, we manage international claims and have extensive experience working with international insurers.
Leadership
Meet Sean
Sean D'Cruz is a passionate advocate for clients, ensuring their best interests are at the forefront of every claims process. With extensive experience at global insurers, including Zurich as Head of Workers’ Compensation Claims, Sean leads Knightcorp’s claims advocacy with a customer-first approach. He excels at navigating complex claims, delivering timely resolutions, and minimising impacts for clients.
